Microsoft says global outage was not caused by cyberattack

Charles Lamanna, Microsoft’s EVP of Copilot, Agents and Platform, said service availability and email delivery were improving across a growing portion of the affected infrastructure. He apologized for the impact on customers who rely on the services for daily work, and said Microsoft teams were reviewing what happened and how to prevent similar problems.

In a post on X, the Microsoft 365 Status account said there was “no indication” the outage resulted from malicious or cyber activity. The company said it would share more information as it became available.

Despite the recovery progress, Microsoft’s Service Health Status page continued to list Microsoft 365 and Microsoft Consumer Products as experiencing “service degradation.”