Delegating the Mundane: How Users Are Testing Meta’s Muse AI

The appeal of Muse lies in its ability to interact with connected apps on a user's behalf. Early adopters have reported significant wins, such as securing a $250 flight credit for a delayed trip or having the AI wait on hold with a service representative until a human is ready to talk. Tech creator Peter Yang described it as the most capable personal agent to date, and the fervor has translated into market confidence, with Meta shares rising 11 percent by late September.

However, the experience is not without friction. While some users report saving thousands on insurance premiums or tracking down recurring subscriptions, the agent faces practical limitations. Amazon has actively blocked Muse from shopping on its platform, citing security concerns and unauthorized data collection, while some features—like automated phone calls—remain in limited beta. As with any tool granted access to personal financial information and accounts, experts advise caution. For now, Muse functions best as a high-level assistant for structured, repetitive tasks, provided users maintain oversight on final decisions.